Customer care

Contact BOUTIQ SWITCH Support

Get help with an order, delivery, return, product label or website issue. Choose a topic first so your request reaches the right team.

Start a request → Track an order

Faster answers

Start with self-service

These links may resolve common questions before you submit a support request.

01 Track an order Check your order status before opening a request. 02 Shipping & delivery Send your delivery question to the support team. 03 Product help Compare the exact label, generation and flavor listing. 04 Support FAQs Prepare the details that help us review your request.

Send a message

Tell us how we can help

Browse support FAQs →

1Topic 2Details 3Review

Step 1 of 3

What do you need help with?

Select one topic so your request reaches the right team.

Choose an inquiry type to continue.

Step 2 of 3

Share the important details

Fields marked with an asterisk are required.

Inquiry type Not selected

First name * Last name * Email address * Order number (optional ) Product generation Batch or lot number Exact flavor combination or subject * How can we help? * Attach helpful files Package photos or screenshots. JPG, PNG or PDF. I understand that I should not submit passwords, full payment-card numbers or unnecessary sensitive information. *

Step 3 of 3

Review before sending

Confirm that the topic and information match your request.

Inquiry type

Form delivery Connect this HTML to your WordPress form handler

This frontend does not transmit or store form data. The live integration needs HTTPS, server-side validation, spam protection and a privacy process.

✓

Your support request is ready.

This preview validates the customer flow but does not send data. Connect it to an approved WordPress form plugin or secure endpoint before publishing it as a live support channel.

Support FAQs

Before you contact us

Use these answers to prepare a clear request and avoid delays.

Send a support request →

When should I expect a response? ⌄

Response times depend on the inquiry type and current support volume. Include complete and accurate details to avoid unnecessary follow-up.

What information should I provide for an order question? ⌄

Include the order number, checkout email and a concise description. Never send a password or full payment-card number.

How should I report a damaged or incorrect product? ⌄

Choose the matching inquiry type and attach clear photographs of the product, shipping package and label. Keep the item and packaging until support provides instructions.

Can support confirm a product from a photo? ⌄

A photo can help identify visible package information, but it may not prove formulation, contents, testing status or authenticity. Include the flavor combination and batch or lot number where available.

Should I send payment or identity information? ⌄

No. Do not submit passwords, full payment-card information, government identification or unnecessary sensitive information through this form.

✓

Responsible contact

Adults in eligible markets only.

This website and its products are intended only for adults who may lawfully purchase and possess them. Product rules, age requirements, availability and fulfillment vary by jurisdiction. Do not submit medical emergencies through this form. Keep products away from children and animals, and follow the package information and applicable law.